FAQs

Do you do wholesale?

We do!

We require all potential wholesale customers to complete an application and attach a current, valid business license in order to be approved for a wholesale account.

What are the benefits of signing up for a SIG Member account?

In addition to the fact that you get to be part of the SIG Family, here are some benefits of signing up for an account:

– wholesale prices

– Early access to sales, product launches

– and much more!

Can you hold this item for me?

Unfortunately, we do not hold or reserve items.

All items for sale are first-come-first-serve, we do not wish to create an unfair advantage for anyone. If an item is out of stock, and you’d like us to notify you when it returns, this is something we are more than happy to do. You can sign up to receive an email on the product page to get a notification the second soon as the item comes back into stock.

How do you ship your packages?

Here at SIG Distro, we understand our customer’s concerns about privacy and discretion. Everything we ship will be in plain cardboard boxes, with nothing to indicate that the contents are glass pipes or smokeware. Our shipping labels do not say SIG Distro, and we do everything we can to ensure our packages are discreet.

Our packages are shipped to you in standard shipping boxes (either a plain brown box or a USPS priority mail box). Nowhere on the outside of your package will you see the words “Smoke Cartel.”

However, “SIG Distro” will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.

It typically takes our shipping staff 1-3 business days from the time you place your order to when your order is completely packaged up and ready to go out. From there, shipping speeds depend on what part of the world you are located. Check our estimated package arrival tracker (located on the bottom of any product page) to get an idea of how long shipping speeds to your area will take.

Please note that your shipping speed and processing time are two completely separate things. Shipping speed is how quickly the postal carrier delivers your package across the country. Processing time is the amount of time that it takes our shipping and warehousing staff to process all the orders from the day, quality check all of the items, package them up carefully and safely, and get your box in the hands of the postal carrier.

How can I track my package?

After your package is finished processing, the shipping service will pick up your package. You will receive a tracking number via the email you provided at checkout, which you can use to track your package.

Please be aware that it may take 24 hours after the tracking number is received for the link to go live.

How do I contact you?

Need a human?

Shoot us an email at info@sigdistro.com. To reach us via phone, please call (818) 792 – 7586.

Why does my confirmation email not have a tracking number?

Your confirmation email is simply to let you know that your card went through and that our system received your order. It is also to serve as a double check of all the items that you wanted, with their appropriate colors and joint genders. Please use the number on your confirmation email as a reference in case you have any questions about your order for our team.

You will receive a separate e-mail as soon as our fulfillment team gets their hands on your shipment and slaps a label on that box.

Do you ship to P.O. boxes?

Most of our items are able to be shipped to post office boxes, however there may be some exceptions. If there’s an issue our staff will be in touch to let you know and either grab an alternate address we can ship to or assist in canceling the order.

Do you store payment or banking information in your systems?

When you place an order with us, your payment or banking information is encrypted and secure through the Payment Card Industry Data Security Standard (PCI-DSS). It is stored just long enough for the transaction to go through, and then is permanently deleted. We do not store any payment or banking information on our systems, and so have nothing to delete if requested.

For more information, please see our site’s privacy policy.